. . . is how a staff member of the Northeast Hawley Development Association (NEHDA) described A&O Senior Associate Vicki Quigley. Another NEHDA director noted: We couldn’t be happier with the work we accomplished with Apter & O’Connor. Vicki was more than a consultant, she was a project team member and went far and above what we expected. Vicki recently NEHDA through a strategic planning process resulting in a new Community Engagement Coordinator staff position shared with the Syracuse Northeast Community Center (SNCC). The project deliverables included a job description for the shared position, a memorandum of understanding to codify the shared employee’s work schedule and compensation, and a Process Manual that enables other organizations to replicate the process for developing a shared staff position.